FAQ
We pride ourselves on delivering superior quality fresh meat and exceptional service to our customers.
Our company values all feedback from the customers, our ambition is focusing on continuous improvement of product & service quality to meet our customer’s satisfaction and expectation.
You can click ” Select options” then “Add to Cart” button by choosing the weighted options we provided.
For faster checkout and better shopping experience we recommend you to register your account on our website to manage and track order status through our website.
Our website will not store any debit/credit card information.
You can sign up your account HERE
8 AM to 4 PM, once you place an order during online order cut off period, you will receive your order in the following day.
You will receive an order confirmation followed by an attachment invoice.
Your credit card will be charged after the transaction is completed.
Monday to Saturday or our business days ( Excluding public holiday ), you will get your order next day delivery if you place your order between 8 AM to 4 PM
You will receive your order within the next working day.
If you place an order on Saturday after 4 PM, it will be processed and delivered on Monday.
If your order is not shipped, you can make a change by calling us via 02-350-0629.
Please do not forget to provide your order#, if you want to make a change with your order.
You don’t have to register PayPal account to make a payment. Our website also accept Debit/Credit payment.
If you order over or equal 5,000 Baht, shipping fees will not be charged.
If you order lower than 5,000 Baht, shipping fees will be calculated by the distance and your destination.
If this message appear when you click “Request A Quote” on a product with different options, you have to select one options before you click “Request A Quote”.
For example you want to request a quote for Wagyu Ribeye, you have to select your desirable option like 1 KG or KG you want and then click “Request A Quote”.
You can track your order by using your order# provide with the Email and type your order# and Email address on Order Tracking page.
Minimum Order Quantity for becoming a seller :
1. Burger 2 packs ( You can choose between beef & lamb burger )
- 1 pack contains 20 pieces ( 50 G each ) = 390 baht
2. Handmade sauce 1 KG
- 1 KG = 300 baht
Notes : This program is supported only Sup’s Star Food Brand.
Absolutely, if you meet our MOQ requirements.
Our reseller program support online & offline retailer.
You can Email to us to discuss further information about shipping, MOQ, request a quote and seller policies.
If you are interested to become a seller, click the link below and fill out the form :
Notes : This program is supported only Sup’s Star Food Brand.